READY TO GO VIRTUAL
This busy building department manages over 3,000 inspection requests and 2,000 permit applications each month. With most services only available in-person during office hours, Selectron wanted to create more virtual options for their customers.
24/7 PAYMENT OPTIONS
Staff was routinely diverted from key tasks by processing payments and taking customer phone calls. When Deputy Director of Administration and Technical Services Cristina Soto understood that Selectron would provide payments, inspection scheduling, and document requests in one website, she and her team were ready for it. Soto noted, “With Selectron, I took a 9-5 Monday-Friday office and made it a 24/7 office. We run fully digital now.”
DRIVING STAFF EFFICIENCY
With the new end-to-end web solution, staff is able to increase focus on processing permit applications, resulting in faster timelines for the contractors and homeowners they serve. By enhancing payment and self-service options for customers, staff no longer has to print receipts, forms, or blueprints, increasing cost and labor savings for the department.