Customers who want to do more than just make a one-time payment can create an online profile to access a range of account-management features. Users with profiles can manage preferences, such as going paperless with E-Billing, and store payment methods in the secure digital wallet for future use. When the time comes to pay their bills, customers with online profiles have the ability to set up automatic or scheduled payments, and even pay toward multiple accounts at once.
Relay can be deployed on-premise in an agency’s IT environment, or hosted in Selectron’s rigorously secure hosting environment, which is audited annually for PCI compliance. The solution comes with the Relay Portal, a web-based administration tool that allows staff to monitor the solution and access helpful reporting from anywhere with an internet connection.
Future-focused Utilities need a web-based platform that both meets customers’ growing expectations, and alleviates the staff burden caused by payments in person or over the phone. Relay Web for Utilities offers customers the convenience they have come to expect, along with the security they need, while freeing up more time for staff to spend focused on customers.